Are you looking for a business phone system that saves money on monthly telephone expenses? If yes, then consider getting a VoIP solution.
VoIP is a modern way to make phone calls, ditching the limitations of traditional landlines. There are several benefits of using VoIP. If you want to know about those benefits, keep reading this blog.
In this blog post, we will discuss the meaning of VoIP, along with 10 benefits of VoIP.
What is VOIP?
VoIP stands for Voice over Internet Protocol. It allows users to make outgoing calls and receive incoming calls using an internet connection. With VoIP, it is unnecessary to insert a SIM card to manage phone calls. Instead, you can manage phone calls through any internet-enabled device like a cell phone, laptop, computer, or desktop.
Many VoIP service providers are available on the market today. Among them, KrispCall stands out as the best one. It provides VoIP services with a wide range of features at an affordable cost.
Benefits of VOIP
VoIP consists of several features that help businesses of all sizes and types streamline business communication, enhance customer service, improve employee productivity, and much more.
The benefits of VoIP for business are listed below:
Lowers Monthly Telecom Expenses
Businesses can save tons of money on monthly telecom expenses by leveraging VoIP. VoIP offers a cost-effective solution over traditional landlines. It uses a WiFI/broadband internet connection to make and receive phone calls.
Hence, there is no need to invest in expensive hardware equipment like cables, wires, etc, leading to significant cost savings for businesses. Also, you don’t have to spend money on maintenance costs. Your VoIP service provider will do it for you.
It Makes Working Remotely Easier
The best thing about VoIP is that it isn’t tied to a single device and location. You can use it on any device (laptop, mobile, computer) and from any location as long as the device has a reliable internet connection.
As a result, remote workers can work from the comfort of their homes. They can access the company’s VoIP phone system using their laptops, mobile phones, or other devices. This allows them to stay connected and perform their respective tasks regardless of where they are located. This flexibility is highly beneficial for companies that have employees from different locations. They can use VoIP to make working remotely productive and much more accessible.
It Helps You Avoid Missed Calls
As discussed above, with VoIP, one can receive calls from any device. Thus, even if the employees aren’t at their desks, they can still receive calls from other connected devices like mobile phones. This significantly reduces the chances of missed calls.
Moreover, VoIP has call forwarding, simultaneous ringing, and voicemail features. With call forwarding, you can forward calls to another device and number in case you are unavailable to receive incoming calls.
Likewise, the simultaneous ringing ensures that when incoming calls come in, multiple devices will ring at the same time. As a result, even if the primary device is unavailable or busy, other specified devices will also ring, improving the likelihood of the call being answered.
Similarly, with voicemail features, a caller can leave a voicemail about what they are trying to know, and when an agent becomes available, they can hear the voicemail and call them back.
And businesses can prove their commitment to providing excellent customer support by receiving every customer’s call.
Maintains Communication Regardless Of Location
Another characteristic of VoIP lies in its mobility. With VoIP, you can manage calls from any internet-enabled device. No matter whether you are in the office, at home, or traveling, you can stay connected wherever you are. You only need to take out your mobile phone or laptop, tap on the VoIP system, and make and receive phone calls. It’s as simple as that.
In this way. VoIP helps maintain uninterrupted communication among team members regardless of their physical location.
Supports Teams Of Any Size
VoIP systems are highly scalable. It can easily scale up and down to accommodate the growing demands of businesses. Hence, whether you are a startup or a large enterprise, you can set up VoIP solutions based on your business requirements. You can customize the VoIP features you need and pay only for that. Also, adding new team members to your phone system is as easy as inviting them through email—no need to wait for the IT team to install new equipment.
Excellent Call Quality
While using traditional phone systems, we all must have used the phrase “Can you hear me now?” most of the time. We have also repeated the same sentences two or more times because another person on the other end didn’t hear what we said clearly due to call lagging. But, with VoIP, you don’t have to worry about such things. As long as there is a solid internet connection, you can experience crystal clear and high call quality on every call.
Ensures Security
VoIP systems come with advanced security protocols to protect against threats like phishing, hijacking, social engineering, malware, etc. A few of the security protocol that VoIP employ include encryption, identity management, two-factor authentication, SOC 2 compliance, and many more. These security measures address the concern related to potential eavesdropping, data breaches, and unauthorized access to conversations. This helps maintain confidentiality and integrity of communication.
Saves Money On International And Long-Distance Calls
Making international and long-distance calls with VoIP is significantly cheaper than traditional phone systems as there is no need to pay high roaming charges. Also, many VoIP providers offer significantly lower rates on long-distance calls. This cost-saving benefit is particularly advantageous for companies that make international calls frequently. For instance, if you have a USA-based client or customer, you can reach them by using a virtual USA phone number for streamlined communication. They can save substantial money on international calls with VoIP.
Multiple Features That Boost Productivity
VoIP phone systems offer a range of features beyond basic calling and messaging that enhance employee and company productivity. These features include Interactive Voice Response (IVR), auto attendant, Automatic Call Distribution (ACD), call recording, call reporting and analytics, video conferencing, integration with other existing business tools, etc. These features help to carry out business communication effectively from any location, boost employee productivity, and streamline workflow.
Improves Customer Relationships
Customers become satisfied when they receive good customer service and when their problems are solved quickly. Breaking free from classic phone line constraints, Voice over Internet Protocol (VoIP) boosts a business’s ability to provide unbeatable customer service. VoIP features, such as call forwarding and voicemail-to-email, simultaneous ringing guarantee that customers’ calls don’t go unanswered.
Also, reporting and analytics features highlight areas related to customer service that need improvement. Moreover, VoIP reduces wait times for customers. Besides this, with VoIP, businesses can carry out crystal clear and high-quality calls with customers. All of this aids in improving customer relationships.
Disadvantage of VoIP
Although VoIP solutions help businesses streamline their workflow and improve productivity, it is necessary to note that VoIP isn’t free from drawbacks. It comes with disadvantages, too.
Here are some of the disadvantages of VoIP:
A Reliable Internet Connection Is Required
VoIP solely depends on a reliable internet connection. A poor or weak internet connection can lead to problems like poor call quality, dropped calls, and interruptions. Your internet connection must have at least 100 kbps upload speed and not less than 70ms ping.
Switching To A Voip Solution Requires Careful Consideration
For anyone new to a VoIP solution, switching to a VoIP solution after years of dependence on traditional phone lines isn’t an easy decision. It requires careful consideration of several aspects, including costs, migration process, device compatibility, network and bandwidth, third-party support, etc. Nonetheless, selecting a reliable VoIP solution service provider is the most challenging part.
Limited Location Tracking For Emergency Calls
VoIP phones aren’t tied to a physical location. Hence, this can cause issues when trying to receive emergency services like 911. The reason is that emergency services cannot track your exact location.
Latency And Jitter
VoIP calls also experience latency and jitter issues. High latency can cause a delay in hearing someone’s voice. On the other hand, jitter can lead to varying call quality.
Is a VoIP Telephone System Right for Your Business?
Absolutely. There is no denying that a VoIP telephone system is right for your business. Considering the various benefits VoIP provides to a business, like cost savings, flexibility to work remotely, streamlined communication, advanced VoIP features to improve productivity, excellent call quality, and scalability, the VoIP telephone system is definitely the right choice for your business. Whether you are a startup or a large-scale corporate industry, VoIP is your go-to solution.
Conclusion
In this way, by leveraging VoIP solutions/phone systems, businesses can streamline their workflow, provide better customer service, boost agent productivity, and save costs on monthly telecom expenses.
FAQS
What is the main purpose of VoIP?
The main purpose of VoIP is to facilitate making and receiving phone calls using an internet connection.
What is needed for VoIP?
Equipment like modems, routers, internet connection, and internet-enabled devices is needed for VoIP.
Can I use VoIP without a phone?
Yes, you can use VoIP without a phone. You have the flexibility to use VoIP from any device like a computer, laptop, desktop, etc, having internet connectivity.
Does VoIP need a SIM card?
No. VoIP doesn’t need a SIM card. It operates through an internet connection.
